Last updated: 23 August 2026
1. About Autogari.md
Autogari.md is operated by HOPANDGO SOLUTIONS SRL, CUI 55068496, Trade Register No. J2026042110002, having its registered office at Piața Gara Filaret no. 2, Building 1, Apartment 2, Sector 4, Bucharest, Romania.
E-mail: office@hopandgo.eu
Autogari.md is an online intermediary platform for passenger transport services. HOPANDGO SOLUTIONS SRL does not provide transportation services.
The transportation service is provided by the Carrier indicated for each trip, and the transportation contract is concluded between the Passenger and the Carrier.
Autogari.md facilitates the search for trips, booking, payment, issuance and transmission of confirmations and, where applicable, communication between the Passenger and the Carrier.
2. Carriers and Trips
Information regarding trips, including schedules, routes, prices, availability, baggage conditions and other services, is provided or confirmed by the Carriers.
The Carrier operating the trip is identified before completion of the booking and/or on the booking/payment confirmation.
Conditions may vary from one Carrier to another.
3. Booking and Ticket
The Customer is responsible for the accuracy of the information entered during the booking process. Before payment, the Customer may verify the essential travel information and the total price.
The booking is confirmed after successful payment and issuance of the electronic confirmation. The electronic confirmation is sent electronically to the e-mail address provided by the Customer.
4. Price and Payment
The total price is displayed before completion of the booking and may include the Carrier’s fare, applicable taxes and, where applicable, an Autogari.md service fee.
The available payment methods are displayed during the booking process.
Online payments are processed through specialised payment service providers.
5. Travel Conditions
Rules regarding baggage, transportation of animals, minors, bicycles, special services and boarding procedures may differ depending on the Carrier.
The Passenger is responsible for holding the documents required for travel, including documents required for crossing international borders.
The specific conditions applicable to a trip are displayed before purchase and/or communicated by the Carrier.
6. Changes, Cancellations and Refunds
The possibility of changing or cancelling a ticket and the refundable amount depend on the Carrier’s conditions and the fare purchased.
The conditions applicable to the booking/purchase/change are displayed or communicated before completion of the purchase, but no later than 12 hours before the scheduled departure time of the trip.
The departure date may be changed only once. After the departure date has been changed, the ticket price can no longer be refunded, even if the request is made more than 12 hours before the scheduled departure time.
Autogari.md may facilitate the transmission of cancellation, change or refund requests to the Carrier.
For passenger transport services, the general 14-day right of withdrawal applicable to certain distance contracts does not apply.
The Passenger’s rights regarding cancellation and refunds are those provided by the ticket conditions and applicable legislation.
7. Delays and Cancellation of Trips
The Carrier is responsible for providing the transportation service.
In the event of a delay, cancellation or other disruption of a trip, the Passenger benefits from the rights provided by applicable legislation and the Carrier’s conditions.
For trips to which Regulation (EU) No. 181/2011 applies, the Passenger benefits from the rights provided therein.
Autogari.md may facilitate communication with the Carrier and the resolution of requests relating to the booking.
8. Liability of Autogari.md
Autogari.md is responsible for its own intermediary and booking services and for the operation of the Platform, in accordance with applicable law.
Autogari.md does not operate vehicles and does not control the actual performance of the transportation service.
To the extent permitted by law, HOPANDGO SOLUTIONS SRL shall not be liable for matters attributable exclusively to the Carrier, such as delays, cancellations, changes to the vehicle or route, driver conduct, baggage-related issues, failure to issue invoices or travel tickets, etc.
This provision does not limit consumer rights or the liability of HOPANDGO SOLUTIONS SRL for its own obligations.
9. Complaints and Contact
For issues concerning booking, payment or use of Autogari.md:
E-mail: office@hopandgo.eu
For issues concerning the performance of the transportation service, a complaint may be addressed to the Carrier. Autogari.md may facilitate its transmission and resolution.
Consumers may also use alternative dispute resolution mechanisms available through the competent authorities.
10. Final Provisions
These Terms and Conditions are governed by Romanian law, without limiting the mandatory rights granted to consumers by applicable legislation.
HOPANDGO SOLUTIONS SRL may update these Terms to reflect legislative, commercial or functional changes to the Platform.
The version applicable to a booking is, in principle, the version available at the time the booking is made.
The processing of personal data is described separately in the Privacy Policy, while the use of cookies is described in the Cookie Policy.