1. Cookies Policy

1.1 Introduction

This Cookies Policy applies to all users of the website www.mirtrans-express.com. The information below is intended to inform users of this website about the placement, use and management of cookies by Hop & Go in the context of their browsing on this site.

1.2 What are cookies?

We use the term “cookies” to refer to cookie files and similar technologies through which information may be collected automatically. An "Internet Cookie" (also known as a "browser cookie", "HTTP cookie" or simply "cookie") is a small file of letters and numbers stored on a user’s computer, mobile terminal or other device by a web server’s request. Cookies have a defined lifespan, remain "passive" (they don’t contain software, viruses or spyware) and do not access information on the user’s hard drive.

1.3 A cookie consists of two parts:

- the cookie’s name;

- the cookie’s content or value;

Technically, only the web server that set the cookie can access it again when the user returns.

1.4 For what purposes are cookies used?

- Improving site usability, including identifying errors during navigation;

- Providing anonymous statistics about how this site is used to the website owner;

- Anticipating future products or services to offer users based on the pages and services they access.

Based on feedback collected via cookies about how this site is used, the site owner can take measures to make it more efficient and accessible. Cookies allow certain settings/preferences to be remembered—such as language, currency, login details, or comment postings.

1.5 What is the lifespan of cookies?

- Session cookies – deleted automatically when the browser is closed;

- Persistent cookies – remain stored until their expiration date or until manually deleted via browser settings.

1.6 What are third-party cookies?

Some site content may be provided by third parties (not by Hop & Go ). Their cookies are called third-party cookies. These providers must comply with data protection rules and this site’s Privacy Policy.

- Google Analytics;

- Facebook;

1.7 Which cookies are used on this site?

- Performance cookies: store user preferences so you don’t have to reset them on return visits;

- Analytics cookies: tell us whether you’ve visited before (statistical purposes only);

- Geotargeting cookies: determine your country of origin and serve same ads regardless of language;

- Registration cookies: remember your login and associate comments with your username; deleted at session end if “keep me logged in” is off;

- Advertising cookies: track ad impressions and viewing time for online ad targeting (anonymous data only).

1.8 What information do cookies store?

Cookies store a small text file that allows the browser to be recognized until the cookies expire or are deleted.

1.9 Customizing browser settings

If you are the sole user of your device, you can set long cookie expiration times. If multiple people use it, you may wish to delete browsing data each time the browser is closed.

1.10 How can cookies be disabled?

Disabling or refusing cookies may limit site functionality. You can configure your browser to block all cookies or only those from specific websites.

- Cookie settings in Internet Explorer

- Cookie settings in Mozilla Firefox

- Cookie settings in Google Chrome

- Cookie settings in Safari

For any further questions about how cookies are used on this site, please contact us at office@mirtrans-express.com.

2. Necessary cookies

Necessary cookies for navigating this site should remain enabled at all times to save your preferences for cookie settings.

3. Third-party cookies

This site uses Google Analytics to collect anonymous information such as the number of visitors and which pages are most popular. Keeping this cookie enabled helps us improve your experience on our website.

4. Privacy Policy

Hop & Go is committed to protecting your privacy. If you have any questions or concerns about the use of your personal data, please write to office@mirtrans-express.com and we will be happy to assist you. By using this website and/or our services, you agree to the processing of your personal data as described in this Privacy Policy.

1. Definitions

- Personal data – any information relating to an identified or identifiable natural person.

- Processing – any operation or set of operations performed on personal data or personal data sets.

- Data subject – the natural person whose personal data are processed.

- Child – a natural person under the age of 18.

2. Data protection principles

- Processing is lawful, fair and transparent; we always consider your rights and provide information on request.

- Processing is limited to the purposes for which data were collected.

- We collect only the minimum personal data necessary.

- Processing is limited to 10 years unless legally required otherwise.

- We strive to ensure data accuracy.

- We strive to ensure data integrity and confidentiality.

3. Your rights regarding personal data

- Right to be informed – you must know if your data are processed, what data, from where, why and by whom.

- Right of access – you may request and obtain a copy of your personal data.

- Right to rectification – you may request correction or deletion of inaccurate or incomplete data.

- Right to erasure – in certain circumstances you may request deletion of your data.

- Right to restrict processing – under conditions, you may restrict processing of your data.

- Right to object – you may object to processing, e.g. for direct marketing.

- Right to object to automated processing – you may object to profiling and automated decisions with legal or significant effects.

- Right to data portability – you may receive your data in a structured, machine-readable format or request direct transfer to another controller.

- Right to lodge a complaint – if we refuse your request, we will explain why; if you are unsatisfied, please contact us.

- Right to assistance from a supervisory authority – you have the right to seek help from a data protection authority or other remedies.

- Right to withdraw consent – you may withdraw any consent given for data processing.

4. What personal data we collect

Contact forms on all pages collect: name, email, telephone.

5. How we use your personal data

- Identify customer needs and provide personalized solutions.

- Include data in internal association reports and statistics.

Based on your membership form, we also process your data:

- To identify you;

- To provide a service or send you a product offer;

- For communications purposes;

- For internal reports and statistics.

With your consent, we process your data for:

- Sending newsletters and/or marketing offers;

- Other purposes for which you have given consent.

We process data to fulfil legal obligations and/or exercise legal options. We retain your data for accounting or other legal requirements, but no longer than 5 years.

We process data until:

You leave the membership program;

We mutually agree there is no valuable collaboration.

6. Who else has access to your personal data?

The data is stored on the company’s servers in Romania, secured by a firewall. We disclose data only if legally required or with your consent.

7. How we secure your data

We use secure protocols (HTTPS), anonymization/pseudonymization, and monitor systems for vulnerabilities. We cannot guarantee absolute security but will notify authorities and you of breaches.

8. Cookies and other technologies we use

We use cookies and similar technologies to analyze usage, manage the site and collect information for personalization. Only we can access our cookies; you control them in your browser.

- Necessary cookies – essential for features like login; no personal data collected;

- Functionality cookies – enable convenience features (e.g., remember your name/email in forms);

- Analytics cookies – track site usage and performance.

You can delete cookies via browser settings or manage third-party cookies on platforms like optout.aboutads.info or youronlinechoices.com. See allaboutcookies.org for more.

We use Google Analytics to measure site traffic. Google’s privacy policy is available on their site. To opt out, visit Google Analytics opt-out page.

Policy regarding minors

We do not knowingly collect information from minors and do not target them as service beneficiaries.

9. Contact information