Question 1

What baggage allowance comes with the ticket?

Accepted Answer

Your fare includes one carry-on item at no extra cost (up to 42 × 30 × 18 cm and 7 kg), placed in the overhead area without blocking aisles. You can also bring two standard hold bags (up to 80 × 50 × 30 cm each; size variance is accepted if total dimensions are ≤ 160 cm), with a 20 kg limit per bag.

Question 2

Do you offer discounted fares?

Accepted Answer

Yes. Children between ages 2 and 7 travel at 50% off the standard fare. Preferential student pricing is also available and is automatically applied when “Student” is selected during booking.

Question 3

Can I change date or departure time after payment?

Accepted Answer

Yes, paid bookings can be adjusted if you contact Customer Service at least 12 hours before the scheduled departure.

Question 4

What are the cancellation and refund rules?

Accepted Answer

Cancellations are accepted up to 12 hours before departure.
If cancelled within that timeframe, the full amount is refunded to the same payment card, usually within 1–7 business days, depending on your issuing bank.

Popular bus routes from Pforzheim

Popular bus routes from Cluj Napoca